Exchange & Return Policy

You may request a return or exchange within 7 days of receiving your order, because we want you to buy with confidence. The delivery date recorded by the courier marks the start of this period.

1. The item must be unused, unwashed and in its original condition.

2. It must include all packaging, tags and accessories.

3. The store may inspect the returned item before approving the return or exchange.

1. Socks and close-to-body pieces once their packaging is opened, for hygiene standards.

2. Final-sale and clearance items where stated on the product page.

3. Items used or damaged through misuse or improper handling.

1. If the return is due to a manufacturing defect or our error (damaged piece, item not matching its description, or wrong item): we apologise first, then arrange collection and a full free exchange or refund.

2. If the return is a change of mind or a sizing issue: the customer bears the return shipping cost.

1. Refunds are processed after the returned item is received and inspected.

2. The amount is returned to the same payment method (for cash-on-delivery orders, by bank transfer in your name) within a maximum of 14 days of approval; it may take longer to appear on your statement depending on your bank.

3. The refunded amount is the product value; original shipping fees are only refunded when the error is ours.

1. Submit the request from your account, or contact support@nsooj.com or WhatsApp +966 59 353 5644 with your order number.

2. If the reason is a defect, attach photos showing the issue.

3. We will review your request and send you shipping instructions within one business day.

You may cancel your order free of charge before it ships, from your account or by contacting us. Once shipped, you may receive it and then submit a return under this policy.

This policy does not affect your rights under the Saudi E-Commerce Law and other applicable regulations of the Kingdom of Saudi Arabia.