Your email address is all you need; we send you a one-time verification code to sign in directly — no password to remember or lose. You can also sign in with one tap using your Google account, or with your phone number. Your account is your gateway to your orders and wishlist.
Every order carries a unique eight-digit number (e.g. 26072224), where the first digits indicate the year and month of the order. Keep this number close — it is your reference for tracking, correspondence, and return requests.
We are glad to help as long as the order has not yet shipped; contact us as soon as possible at support@nsooj.com or on WhatsApp at +966 59 353 5644 with your order number. Once shipped, you may make use of our return or exchange policy after delivery.
Message us immediately with your order number before it ships and we will handle the cancellation. If the order has already shipped or arrived, you may return it within 7 days of delivery under our return conditions. Full details in the Return Policy.
All payment methods available for your order are shown clearly at checkout before you confirm — cards or installments — and any method you see there is fully supported. We will announce any new payment method as soon as it becomes available.
Yes — to the highest standard: we never store card details on our servers. Your details are processed by a licensed payment provider compliant with the global PCI DSS standard. Full details in the Privacy Policy.
All prices and payments are in Saudi Riyals (SAR). Sales and shipping are currently available within the Kingdom of Saudi Arabia only, and we do not offer international shipping.
We deliver to all regions of the Kingdom of Saudi Arabia through the OTO platform, which assigns our shipments to licensed carriers such as SMSA, Aramex, and others depending on your city. We do not currently ship outside the Kingdom.
Shipping is free on orders of SAR 299 and above. Below that, the fee is calculated by your city and the carrier you choose, and is shown clearly in your order summary before you confirm.
Delivery time varies by your city and shipping carrier; the details appear at checkout, and you receive a tracking number as soon as your order ships — delivery usually takes 1 to 4 business days.
As soon as your order ships, you receive a tracking number, and the shipment status is updated live in your account. If you notice an unusual delay, message us with your order number at support@nsooj.com or on WhatsApp at +966 59 353 5644, and we will follow the shipment with you until it arrives.
You may return your piece within 7 days of the delivery date. Return requests are submitted easily from your account on the site, or via support@nsooj.com. Full details in the Return Policy.
The piece must be in its original condition — unworn and unwashed — with its tags and packaging. If the return is due to a defect or an error on NSOOJ's part, return shipping is on us; if it is a change of mind, return shipping is borne by the client.
Yes: intimate items and socks once their packaging has been opened, for hygiene reasons. Discounted products remain returnable under the same conditions unless "final sale" is explicitly stated on the product page. Full details in the Return Policy.
Refunds are issued to the same payment method you used. We initiate the refund as soon as the return is accepted, and when the amount appears may vary depending on your bank.
With pleasure; exchanges are available within the same 7-day window and under the same conditions, subject to availability of the alternative size or product. Submit your request from your account or email us at support@nsooj.com and we will arrange it for you.
NSOOJ pieces are released in limited editions, and once an edition sells out it is never reproduced. What you acquire today belongs to a batch that will not be repeated.
Certainly; at checkout you can make your order a gift by adding a gift message and your name as the giver, so the piece arrives with your personal touch.
Your pieces are made to last, and the best thing you can do for them is follow the care instructions on each piece's label. For advice on a specific piece, our team is happy to help at support@nsooj.com.
Yes; a condition of accepting a return is that the piece is unworn, unwashed, and in its original condition with its tags. We therefore recommend trying the piece on carefully before removing tags or washing it. Full details in the Return Policy.
We collect only what serving you requires: name, email, phone, address, order history, and your preferences. We never collect bank card details, we never sell your data to anyone, and you hold full rights of access, correction, and deletion under the Saudi Personal Data Protection Law via support@nsooj.com. Full details in the Privacy Policy.
We currently use essential cookies only — to sign you in and save your preferences — and no external tracker is active at present. In the future we may use analytics and advertising tools such as Google Analytics, and these will only be activated with your explicit consent through the cookie banner. Full details in the Privacy Policy.
Our newsletter is entirely free — NSOOJ has no paid subscriptions or memberships — and you can join through the subscription form on the site or the marketing opt-in at checkout. Whenever you wish to leave, every email contains a one-click unsubscribe link.